To make things simpler here are the basic details regarding delivery.
Please note we cannot offer collection of goods from our site.
We offer kerb-side delivery only as our lorries are 7 - 8 metres long and 2.4 metres wide (bigger than your average bin lorry!) With this in mind please let us know if there are any access issues when ordering. We need to be able to get in and out of your location, if you are unsure please ask and we will check for you. If your delivery will be made by a grab arm lorry then high fences and overhead cables can be a safety issue. We are able to drop your delivery 3 - 4 metres from the vehicle using the grab arm, providing there are no restrictions. The same also applies to collections.
Deliveries are usually made between 8am and 5pm Monday - Friday. You do not need to be home for delivery or collection, unless there are access issues where we need your guidance. We are able to guarantee a delivery day upon booking but we cannot advise a time slot.
Terms and conditions
In the absence of any specific agreement pertaining thereto, the Company reserves the right to deliver the goods in one or more consignments, as may be appropriate or convenient. (i) All times quoted for delivery are estimated times only. They are not to be taken and are not intended to be agreed times, periods or dates imposing any obligations on the Company to deliver within or by such times, periods or dates. (ii) Where delivery is to be made to the Customer’s site, the Customer shall provide and clearly indicate to the delivery driver a route from the public highway to the site which is safe and reasonable and provides adequate turning space at the point of delivery. The driver may refuse delivery if, in their opinion, the route or the point of unloading is unsafe or likely to cause damage to the delivery vehicle. The Customer shall indemnify the Company (both or itself and as agents for any haulage contractor operating the vehicle) against any damage caused to any such vehicle and against all claims, costs and damage incurred by the Company by reason of a default to the Customer under this condition. (iii) The Customer shall be responsible for any demurrage or waiting time caused by any delay in unloading. (iv) The Company accepts no responsibility for any damage caused by its vehicles to any part of the Customer’s site or anything there on. (v) The Customer warrants to the Company that in pursuance of the requirements of the Health & Safety Act Works etc, Act 1974 the Customer will provide safe working conditions with the site premises consistent with the Act and will ensure that the Company’s personnel are not exposed to any risks to their health or safety. (vi) The Customer hereby agrees to indemnify the Company against any liability, loss, damage, expense or proceedings arising out of any claims by any employee of the Company or any of its Contractors pursuant to the above Act or any statutory modifications in respect of any incident or occurrence at the point at or on the road or access to which delivery is made. (vii) Delivery will be made during the Company’s normal working hours. All materials delivered or made available at the Customer’s request on Bank Holidays, Sundays and Saturday afternoon and outside the Company’s normal working hours will be subject to an extra charge.