Question 1

WHAT AREAS DO YOU DELIVER TO?

Accepted Answer

We offer delivery within a 25-mile radius of Odiham, Hampshire (RG29).

This includes Basingstoke, Farnham, Alton, Camberley, Farnborough, Bordon, Winchester, Andover, Reading, Guildford and more.

We do occasionally deliver outside of this area, but this is done on a job-by-job basis. Please give our office a call on 01256 861345 to discuss your requirements.

Question 2

WHAT SIZE ARE YOUR BULK BAGS?

Accepted Answer

Our bulk bags measure 75 x 85 x 90cm. The volume is approximately 600 litres, which should roughly cover an area of 0.6m3.

Question 3

HOW MUCH ARE YOUR DELIVERY CHARGES?

Accepted Answer

Delivery of bulk bags starts from £15 for bulk bags, and £36 for loose loads.

Enter your postcode at the checkout to check the delivery cost to your area. Alternatively, call our office and someone in the team will be happy to assist. 01256 861 345.

Question 4

CAN I REQUEST A SPECIFIC TIME AND DATE FOR MY DELIVERY?

Accepted Answer

Our checkout allows you to select a specific delivery date for your order.

If you cannot see an available delivery date that works for you, please contact us and we will do our best to help.

Be sure to provide us with detailed instructions when placing your order. If you have any queries or concerns, please do give us a call on 01256 861345.

Deliveries are made between 8am and 5pm, Monday to Friday. Due to the nature of the business, we cannot offer specific time slots.

Question 5

CAN YOU LIFT BAGS OVER MY FENCE/WALL?

Accepted Answer

As per our terms and conditions, our policy is kerb side delivery only. It is down to the driver’s discretion as to whether they can safely lift bags over your fence, wall or hedge.

Overhead cables or low hanging branches can be a safety issue for the lorry. We are able to drop your delivery 3 - 4 metres from the vehicle using the grab arm, providing there are no restrictions. The same also applies to collections.

Our large bag lorry is able to lift bags over fences and walls at our driver’s discretion, as long as it’s safe to do so.

If you require this service, please ensure there is someone at home who can assist when the delivery is made.

Question 6

WHAT SIZE ARE YOUR VEHICLES?

Accepted Answer

Our lorries are up to 7-8 metres long and 2.4 metres wide, which is larger than the average bin lorry!

We have tipper lorries, which hold up to 20 tonne, and a grab lorry that can hold up to 17 tonne.

Our bulk bags will be delivered on our bag lorry, using a HIAB (grab arm). We are able to drop your bags 3-4 metres from the vehicle using the HIAB, providing there are no restrictions.

If you are unsure whether our lorries will be able to access your property or have any other access issues, please email us info@topsoiluk.com with photos.

Our skilled drivers have many years of experience, and we will always try our hardest to deliver to everyone or come up with an alternative solution.

Question 7

I LIVE DOWN A SMALL, NARROW LANE. IS DELIVERY STILL POSSIBLE?

Accepted Answer

Our lorries are up to 7-8 metres long and 2.4 metres wide, which is larger than the average bin lorry!

If you are unsure that our lorries will fit down your road, please do contact us before placing your order and we will be able to advise.

Question 8

DO YOU HAVE A SMALLER DELIVERY VEHICLE

Accepted Answer

Yes, we do. We have a smaller 12-tonne lorry available, which is ideal for accessing tighter spaces that our 32-tonne lorries cannot reach. This vehicle can carry up to 8 bulk bags or approximately 5 tonnes of loose material, making it the perfect option where access is restricted but a larger delivery is still required.

Question 9

CAN I COLLECT MATERIALS DIRECTLY FROM YOU?

Accepted Answer

We offer direct delivery only.

Question 10

CAN YOU DELIVER ONTO MY DRIVEWAY?

Accepted Answer

As per our terms and conditions, our policy is kerb side delivery only. It is down to the driver’s discretion as to whether they can safely leave your order on your driveway.

Our drivers will be as helpful as they can and will always do their best to leave your order where requested.

Please note, we cannot drive onto block paving driveways as there is risk of causing damage.

Question 11

DO YOU DELIVERY ON PALLETS?

Accepted Answer

Our bulk bags are delivered using a HIAB(grab arm).

This means that the bags are lifted from our lorry and placed onto your property. This means that there are no pallets to dispose of.

Question 12

DO YOU OFFER TRADE ACCOUNTS?

Accepted Answer

We are happy to offer trade accounts to selected customers.

For more details, please visit our trade account page here and complete our online form or contact us on 01256 861345.

Question 13

WHAT ARE YOUR ESTIMATED DELIVERY TIMES?

Accepted Answer

Delivery lead times are 2-3 days but can be quicker depending on stock and location. For exact times, contact customer service. Expedited options are available. Note, delivery may vary during peak seasons or unforeseen events.

Question 14

DO I NEED TO BE IN TO ACCEPT MY DELIVERY?

Accepted Answer

No, our drivers can leave it on the driveway or in another safe place agreed with you, but please note we cannot accept any liability if the goods are stolen or damaged after we have delivered them.

Question 15

WHAT IS TOPSOIL?

Accepted Answer

Topsoil is the very top layer of soil, which is filled with nutrients and organic matter. It is often used for creating new beds and borders, and also as a base for lawns.

Topsoil is often available in different grades, premium and general purpose.

Our Multi-Purpose Topsoil, is a general purpose topsoil, perfect for a variety of uses in the garden and landscaping projects.

Screened and mixed here on our site in Odiham, we combine organic matter to add extra nutrients into the soil, as well as sand and small stones to aid drainage.

Our Premium Topsoil is a sandy, loamy product that is screened between 5mm-10mm, making it ideal for seeding.

This soil is also mixed with organic matter, small stones and a higher level of sand – making it free draining.

Our soil is regularly tested to ensure is meets British standards BS3882:2015 PAS 100, where appropriate.

Question 16

WHAT SOIL DO I NEED?

Accepted Answer

We sell four different types of soil – Multi-Purpose Topsoil, Premium Topsoil, Top Dressing and Premium Vegetable Mix.

Multi-Purpose Topsoil – Our best seller, this soil is suitable for a variety of garden and landscaping jobs, including beds and borders, pots and planters, raised bed, vegetable plots and allotments, as well as turfing and seeding.

Premium Topsoil – Screened between 5mm-10mm, this soil is finer than our Multi-Purpose Topsoil, which makes it ideal for seeding lawns, turfing and topping borders and flower beds.

Top Dressing – This is used when your lawn requires some TLC. Applied once the lawn is aerated, top dressing is applied. This will improve the soils texture and drainage, giving you a lush lawn come Spring!

Premium Vegetable Mix – Perfect for veg patches, allotments or anywhere you wish to grow veg! A blend of topsoil, PlantGrow and organic matter, will ensure your veggies get all the nutrients they need.

Question 17

HOW MUCH TOPSOIL DO I NEED?

Accepted Answer

Use our Topsoil calculator to help estimate the right amount of soil required for your project.

You will need to know the length and width of your space that you wish to cover/fill, as well as the required depth.

Our calculator will let you know how many cubic metres or bulk bags of soil are required.

Use the calculator here.

Question 18

HOW CAN I IMPROVE CHALKY SOIL?

Accepted Answer

Chalky soil is often very stoney and lumpy, free draining but lacking in nutrients. It is also an alkaline soil, which means it isn’t suitable for ericaceous plants.

To improve your chalky soil, dig in plenty of organic matter such as Mushroom Compost, or Soil Improver. This will not only add much needed nutrients to your soil but will also help improve moisture retention.

Question 19

HOW CAN I IMPROVE CLAY SOIL?

Accepted Answer

Clay soils are often very fertile once the ground has been loosened up.

Break up compacted clay soil by adding gritty Sharp Sand, along with organic matter such as Soil Improver. This will also increase fertility and make the soil easier to work with.

Question 20

HOW CAN I IMPROVE SANDY SOIL?

Accepted Answer

Known as a light soil, sandy soil can drain much quicker after watering. This soil will warm up quickly in Spring and is often easy to work with.

Sandy soil is often low in nutrients and can dry out very quickly. Boost the nutrients and water content by adding Soil Improver and mulching with a deep layer of Woodland Mulch.

Question 21

WHAT IS COMPOST?

Accepted Answer

Compost is decomposed organic matter, such as leaves, wood, green waste, etc., that is rich in nutrients. It can be used to improve the quality of your existing soil or can be used as a planting medium.

Question 22

WHAT CAN I USE COMPOST FOR?

Accepted Answer

Compost, such as our Soil Improver, can be added to your existing soil to add nutrients and help improve the overall quality of the soil.

Our Soil Improver is a totally natural product made from decomposed green waste, such as leaves and grass, and contains nutrients such as nitrogen, phosphorus and potassium, all of which are essential for plant growth.

Once mixed with soil, use our soil improver for your plants, vegetables, trees and shrubs.

Question 23

WHAT IS MUSHROOM COMPOST?

Accepted Answer

Mushroom Compost is often referred to as ‘spent’ compost, as it is compost left over from mushroom farming.

Traditionally, it is made with well-rotted stable manure, however it is now often made using compost straw.

Question 24

WHAT CAN MUSHROOM COMPOST BE USED FOR?

Accepted Answer

The high organic matter of mushroom compost makes it idea for improving soil or mulching.

It is most useful on acidic soils that are low in organic matter, however it is not recommended for neutral, alkaline or chalky soils.

Question 25

IS COMPOST BENEFICIAL FOR MY GARDEN?

Accepted Answer

Yes!

Adding compost (Soil Improver) to your soil has many benefits, including:
-          Improves soil fertility and moisture retention.
-          Reduces the need for chemical fertilisers as it is filled with natural nutrients.
-          Helps break down heavy clay soils and adds humus to sandy soils, helping it hold more water.
-          Helps keep pH levels stable.

Question 26

WHAT CAN BARK BE USED FOR?

Accepted Answer

Bark can be used around the garden for mulching or decorative purposes.

Mulching will help supress weeds, protect the soil and help increase moisture retention.

Our Woodland Mulch is ideal for mulching, as well as a cost-effect decorative product. Landscaping Bark is suitable for pathways, decorative areas such as topping beds and borders, and can also be used as a mulch.

Due to it being a natural product, bark will rot down over time, which will add nutrients into the soil below.

Question 27

WHAT SOIL IS BEST FOR TURFING?

Accepted Answer

It is important that the area you wish to turf is well prepared, weeds are cleared, compacted soil is loosened, and the ground is levelled.

Our Multi-Purpose Topsoil or Premium Topsoil is ideal for creating a base to lay your turf.

Multi-Purpose Topsoil is screened to 20mm, which means there will be organic matter and small stones up to 20mm in size within it. Before laying the turf, it is important that the soil is raked and smoothed, and any stones or organic matter is removed.

Premium Topsoil screened to 10mm, making it finer. The stones and organic matter will be much smaller, and less work will be required when preparing it for the turf.

Question 28

WHAT SOIL CAN BE USED FOR SEEDING A LAWN?

Accepted Answer

It is important that the area you wish to seed is well prepared, weeds are cleared, compacted soil is loosened, and the ground is levelled.

Multi-Purpose Topsoil is screened to 20mm, which means there will be organic matter and small stones up to 20mm in size within it. Before you begin seeding, it is important that the soil is raked and smoothed, and any stones or organic matter is removed.

Premium Topsoil screened to 10mm, making it finer. The stones and organic matter will be much smaller, and less work will be required when preparing it for seeding.

Question 29

WHERE CAN I BUY TURF?

Accepted Answer

Whilst we don’t supply turf here at Topsoil UK, we work with Southdown Landscapes & Turf.

Based in Mytchett, Surrey (GU16), Southdown sells high-quality Rolawn Medallion Turf.

For more information, visit their website – www.southdownturf.com

Question 30

WHAT IS PEA SHINGLE?

Accepted Answer

Pea shingle is small stones between 6mm-10mm in size. The colouring can vary, but is usually brown, grey and white – similar to colours on a stoney beach.

Pea shingle is usually used for decorative purposes such as paths and driveways. It can also be used as a topper for pots and containers.

Looking for pea shingle? Try our 10mm Shingle.

Question 31

WHAT IS THE DIFFERENCE BETWEEN PRIMARY AND RECYCLED AGGREGATES?

Accepted Answer

Primary aggregates are usually sourced directly from the quarry, whilst recycled (or secondary) aggregates are obtained from sites that process them ready for reuse.

All recycled products are screened washed and are sourced from approved suppliers who produce quality materials from construction waste.

Recycled aggregates are a fantastic way to save money and help the environment.

Question 32

WHAT COLOUR IS YOUR SHINGLE?

Accepted Answer

As it is a natural product, we cannot determine the colour of our shingle.

If you are taking on a large project and require a consistent colour, we advise you to order in one go as any future deliveries may vary in colour.

Question 33

WHAT IS A MUCK-AWAY?

Accepted Answer

A muck-away is the removal of waste material from a site. This could be soil, stone, hardcore, chalk, as well as other materials.

We also provide Wood and Green Aways, removing wooden pallets, greenery, branches and more.

Muck-aways are usually undertaken with our grab lorry. The driver will the grab arm to pick up the waste materials and then place them into the bed of the vehicle.

For larger projects, where dumpers and excavators are on site to load the vehicle, tipper lorries can be use.

Question 34

WHAT MATERIALS CAN BE TAKEN AWAY VIA A MUCK-AWAY?

Accepted Answer

As a license waste carrier, we can remove the following materials using a muck-away service: green waste, sandy/sub-soil, concrete, tarmac, hardcore, brick, tiles, paving slabs, rubble, shingle, stone and wood (green waste wood).

Contact Us: 01256 861345

Frequently Asked Questions

WHAT AREAS DO YOU DELIVER TO?

WHAT SIZE ARE YOUR BULK BAGS?

HOW MUCH ARE YOUR DELIVERY CHARGES?

CAN I REQUEST A SPECIFIC TIME AND DATE FOR MY DELIVERY?

CAN YOU LIFT BAGS OVER MY FENCE/WALL?

WHAT SIZE ARE YOUR VEHICLES?

I LIVE DOWN A SMALL, NARROW LANE. IS DELIVERY STILL POSSIBLE?

DO YOU HAVE A SMALLER DELIVERY VEHICLE

CAN I COLLECT MATERIALS DIRECTLY FROM YOU?

CAN YOU DELIVER ONTO MY DRIVEWAY?

DO YOU DELIVERY ON PALLETS?

DO YOU OFFER TRADE ACCOUNTS?

WHAT ARE YOUR ESTIMATED DELIVERY TIMES?

DO I NEED TO BE IN TO ACCEPT MY DELIVERY?

WHAT IS TOPSOIL?

WHAT SOIL DO I NEED?

HOW MUCH TOPSOIL DO I NEED?

HOW CAN I IMPROVE CHALKY SOIL?

HOW CAN I IMPROVE CLAY SOIL?

HOW CAN I IMPROVE SANDY SOIL?

WHAT IS COMPOST?

WHAT CAN I USE COMPOST FOR?

WHAT IS MUSHROOM COMPOST?

WHAT CAN MUSHROOM COMPOST BE USED FOR?

IS COMPOST BENEFICIAL FOR MY GARDEN?

WHAT CAN BARK BE USED FOR?

WHAT SOIL IS BEST FOR TURFING?

WHAT SOIL CAN BE USED FOR SEEDING A LAWN?

WHERE CAN I BUY TURF?

WHAT IS PEA SHINGLE?

WHAT IS THE DIFFERENCE BETWEEN PRIMARY AND RECYCLED AGGREGATES?

WHAT COLOUR IS YOUR SHINGLE?

WHAT IS A MUCK-AWAY?

WHAT MATERIALS CAN BE TAKEN AWAY VIA A MUCK-AWAY?

EA approved site
Hampshire County Council approved
Fully Licensed waste carrier

Frequently Asked Questions

WHAT AREAS DO YOU DELIVER TO?

WHAT SIZE ARE YOUR BULK BAGS?

HOW MUCH ARE YOUR DELIVERY CHARGES?

CAN I REQUEST A SPECIFIC TIME AND DATE FOR MY DELIVERY?

CAN YOU LIFT BAGS OVER MY FENCE/WALL?

WHAT SIZE ARE YOUR VEHICLES?

I LIVE DOWN A SMALL, NARROW LANE. IS DELIVERY STILL POSSIBLE?

DO YOU HAVE A SMALLER DELIVERY VEHICLE

CAN I COLLECT MATERIALS DIRECTLY FROM YOU?

CAN YOU DELIVER ONTO MY DRIVEWAY?

DO YOU DELIVERY ON PALLETS?

DO YOU OFFER TRADE ACCOUNTS?

WHAT ARE YOUR ESTIMATED DELIVERY TIMES?

DO I NEED TO BE IN TO ACCEPT MY DELIVERY?

WHAT IS TOPSOIL?

WHAT SOIL DO I NEED?

HOW MUCH TOPSOIL DO I NEED?

HOW CAN I IMPROVE CHALKY SOIL?

HOW CAN I IMPROVE CLAY SOIL?

HOW CAN I IMPROVE SANDY SOIL?

WHAT IS COMPOST?

WHAT CAN I USE COMPOST FOR?

WHAT IS MUSHROOM COMPOST?

WHAT CAN MUSHROOM COMPOST BE USED FOR?

IS COMPOST BENEFICIAL FOR MY GARDEN?

WHAT CAN BARK BE USED FOR?

WHAT SOIL IS BEST FOR TURFING?

WHAT SOIL CAN BE USED FOR SEEDING A LAWN?

WHERE CAN I BUY TURF?

WHAT IS PEA SHINGLE?

WHAT IS THE DIFFERENCE BETWEEN PRIMARY AND RECYCLED AGGREGATES?

WHAT COLOUR IS YOUR SHINGLE?

WHAT IS A MUCK-AWAY?

WHAT MATERIALS CAN BE TAKEN AWAY VIA A MUCK-AWAY?

EA approved site Hampshire County Council approved Fully Licensed waste carrier

EA approved site
Hampshire County Council approved
Fully Licensed waste carrier